Live Arrival Guarantee
Guaranteed
Your plants arrive
alive and thriving
— or we make it right.
We've packed thousands of plants with care. If something goes wrong in transit, we've got you. No drama, no fine print, just good plants and good faith.
Our team wraps each plant individually, securing roots and foliage so they survive even the bumpiest route.
We will only ship plant orders between Monday–Wednesday so your plants don't spend a weekend in a warehouse. Express options available at checkout.
Send us a photo within 3 days of delivery. We'll ship a replacement or issue store credit — your choice, no questions asked.
Our Live Arrival Guarantee covers any plant that arrives dead, severely damaged, or in a condition where it is unlikely to survive normal care. This includes:
- Plants that arrive with broken stems or roots that cannot be saved
- Plants that show clear signs of freeze damage or heat stress from transit
- Plants that arrive with severe rot caused by shipping conditions
- Any plant that is dead upon opening the box
It's simple and takes about two minutes:
- Step 1: Take a clear photo of your plant and the packaging within 3 days of your delivery date.
- Step 2: Email us at store@habitat-plants.com with your order number and the photos.
- Step 3: We'll respond within 1 business day to arrange a replacement or store credit.
Claims must be submitted within 3 calendar days of your confirmed delivery date. We use this window to ensure the plant's condition is attributable to shipping and not to care after arrival.
Didn't make the 3-day window but have an extenuating circumstance? Reach out anyway — we're people, not robots.
Yes — the Live Arrival Guarantee applies to all live plants in our store, including rare finds, propagations, and made-to-order plants. A few important notes:
- The guarantee covers live plants only. Dried botanicals, seeds, and plant accessories are not covered under this policy.
- Rare and limited plants will be replaced with a plant of equal or greater value if the exact variety is out of stock.
- Propagations are hardy but young — they're covered if they arrive damaged, but normal transplant shock after healthy arrival is not a claim.
We monitor weather across shipping routes and will pause or delay shipments during dangerous conditions — extreme cold snaps, heat waves, or severe storms — to protect your plants.
If we hold your order for weather, you'll receive an email notification. You're always welcome to cancel for a full refund if the delay doesn't work for you.
Some drooping, yellowing, or leaf curl after shipping is normal — plants find transit stressful, just like people find airports stressful. This is called "transplant shock" and almost always resolves within 1–2 weeks of proper care.
If your plant shows no improvement after 2 weeks of proper care, reach out and send us photos. We'll assess together and find a solution.
- Plant arrives visibly dead or unable to survive
- Broken stems or severe root damage from shipping
- Freeze damage or heat stress from transit
- Severe rot caused by shipping conditions
- Missing plants or wrong variety received
- Normal transplant shock or temporary drooping
- Damage after 3 days from delivery date
- Overwatering or underwatering after arrival
- Dried botanicals, accessories, or non-living items
From unboxing to resolution in under 24 hours
Ready to bring home
something living?
Shop with confidence. Every plant is packed with care and backed by our live arrival promise.